Cancellation & Refund Policy
Last updated: February 18, 2025
INTRODUCTION
At Nowflow Technologies Pvt Ltd, we strive to provide the best experience with Popin, our video calling solution. This Refund and Cancellation Policy outlines the terms under which you can request a cancellation or refund for our services.
1. SUBSCRIPTION AND BILLING
Popin operates on a subscription-based model. Users are billed in advance for the selected plan (monthly or annually). By subscribing to Popin, you agree to our billing terms.
2. CANCELLATION POLICY
2.1 Voluntary Cancellation by User
You may cancel your subscription at any time via your account settings or by contacting our support team at [support email].
Upon cancellation, your subscription will remain active until the end of the current billing cycle. You will not be charged for subsequent billing cycles.
No partial or prorated refunds are provided for unused portions of your subscription period.
2.2 Cancellation by Nowflow Technologies Pvt Ltd
We reserve the right to cancel a user's subscription or account under the following circumstances:
Violation of our Terms of Service.
Unauthorized or fraudulent use of our platform.
Non-payment or failed billing attempts after repeated notifications.
In case of cancellation due to a violation of terms, no refund will be issued.
3. REFUND POLICY
3.1 Refund Eligibility
We offer refunds only in the following cases:
If you experience persistent technical issues that prevent you from using Popin, and our support team is unable to resolve the issue within a reasonable time.
If you were charged incorrectly due to a billing error on our end.
3.2 Non-Refundable Cases
Change of mind after purchase.
Lack of usage after subscribing.
Downgrading a plan mid-cycle.
Subscription auto-renewals that were not canceled before renewal.
3.3 Refund Process
To request a refund, contact our support team at [support email] with your account details and reason for the refund request. We will review your request and process eligible refunds within 7-10 business days to the original payment method.
4. CHANGES TO THIS POLICY
Nowflow Technologies Pvt Ltd reserves the right to update or modify this Refund and Cancellation Policy at any time. Changes will be posted on our website, and continued use of Popin after changes are made constitutes acceptance of the revised terms.
CONTACT INFORMATION
If you have any questions about this privacy policy or our information-handling practices, please contact us at support@popin.to.
Nowflow Technologies Pvt Ltd
#229, Axis Anthara, Akshyanagar,
Bengaluru 560068.